The success of a project manager largely lies in the individual’s ability to communicate. Some project managers have great oratory skills but don’t ask the right questions at the right time.
Here are some key questions for each of the project management process groups. This is not meant to be a comprehensive list; just some questions to get you thinking. Neither will you need to ask all of these questions for every project.
Keep in mind, the project process groups are seldom sequential, one-time events; they are overlapping activities that occur throughout the project.
Initiating Process Group
- Why are we doing this project?
- Is your project sponsor fully engaged and on board?
- What is the authority level of the project manager?
- What do we wish to accomplish?
- What are the products and services we wish to deliver?
- What are the budget constraints?
- What are the schedule constraints?
- What assumptions are being made?
- Who will be impacted? Which stakeholders have the greatest interest and power?
- Who will comprise the project team?
- What are the most significant risks?
- How will we know if the project was successful?
The Project Charter
Unfortunately, many people think of the project charter as an administrative hoop they must jump through to get their project approved. Therefore, many charters are written hastily with little thought.
The value of the charter process is engaging stakeholders, discussing the issues, resolving conflicts, and getting agreement as you initiate the project. The stakeholder interest is considered and aligned, resulting in less likelihood of costly changes later in the project.
Planning Process Group
- Who do we need to communicate with? When? How? Why?
- What needs to be done? When?
- Will we take a traditional approach or an agile approach?
- Who will do each task? Is each person’s supervisor/manager in agreement (matrix environment)?
- What is the skill level of the project resources?
- How long will each task take (i.e., effort and duration)?
- What are the requirements?
- How will we ensure the quality will be managed properly?
- How will we identify, evaluate, respond, and monitor risks?
- What procurement documents are needed?
"The wise man doesn't give right answers, he poses the right questions." —Claude Levi-Strauss
Executing Process Group
- Are team members focused?
- Are we managing the stakeholder’s expectations?
- Do team members have the resources required to complete their tasks?
- What are the roadblocks?
- Is the team maturing in working with one another (forming, norming, storming, performing)?
- Are we tracking risks, action items, issues, and decisions?
Monitoring and Controlling Process Group
- Are we on track? If not, what can we do to get back on track?
- Are we managing changes appropriately? If not, how can we improve the change management process?
- What are the new risks? What has changed for risks previously identified? Do we need additional risk response plans?
- Are we planning and executing in an efficient and effective manner?
- Have we provided appropriate support to the team members? If problems persist, have we dealt with the problems appropriately including removal of team members
Closing Process Group
- Have all the requirements been met?
- What went well in the project?
- What did not go well?
- If we had to do the project again, what would we do differently?
- Have we made the final payments and recorded final accounting transactions?
- Have we recorded the lessons learned?
- Have we delivered everything promised in the contract(s)?
- Have we closed out all risks in the risk register with final notations of what occurred for each risk?
- Have we archived the project documentation?
- How will we celebrate?
How About You?
So, are you asking the right questions at the right time? Consider using some of these questions in one of your projects. Work on your listening skills.
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